Good Hope Psych

Before your evaluation or your first appointment, you need to complete intake paperwork. Our intake paperwork is accessed through Patient Ally, a secure online portal. This portal works well once you're enrolled, but it can be a little tricky to get set up. After you have scheduled your appointment with us, be sure to follow the instructions below in order. Make sure you allow yourself enough time to complete this paperwork before your appointment--we recommend you start at least a week ahead. 

The email and phone number you use for Patient Ally must match what we have on file for you. If for any reason you change either your email or phone number, please let us know so that we can change your account. 

1. To create your Patient Ally account, please go to patientally.com. Once you arrive at the main page of the website, click on the BLUE button that says "Sign Up Now For Free" and create your account. Make sure you remember your username and password. 

2. Once you have your account, you need to link it to our office. Go to the Patient Ally invitation email that was sent when you scheduled your appointment and click on the GREEN "Register with Patient Ally" button in that email, then log in with the username and password you created in the first step. (If you need a new enrollment email with our office, please send a text to 909 726 3232 to request a new enrollment email.)

3. When you log in, the front page will say you have no documents in the "my documents" area. That's because the documents you need to fill out are in the "intake documents" area. Go to the menu, select "Documents" from the menu and then choose the "Intake Documents" tab from the top. Complete all the documents listed there. 

4. If you would like to be considered for a sooner appointment if one opens up, you can text us to be put on our list for sooner openings after you finish your paperwork. 

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Antes de su entrevista, hay algunas papeles que necesita llenar. Usamos una sistema para esos papeles que se llama Patient Ally. 

Para usar esa sistema, necesita seguir esas instrucciones: 

1. Haga una cuenta con Patient Ally. Para hacer esta cuenta, hay que ir a patientally.com y clicar en el botón AZUL que dice "sign up now for free." 

2. Después de tener una cuenta, necesita ir a la invitación de Patient Ally en su email (voy a mandarla hoy). En ese email, haga clic en el botón VERDE que dice "Register with Patient Ally" y use el nombre y contraseña que creó en el paso #1. Hay que seguir esas instrucciones en orden o obtendrá un mensaje de error. 

3. Después de iniciar sesión, haga clic en las 3 barras en la esquina superior izquierda junto a la palabra "Home". Luego haga clic en la palabra "Documents".

Luego haga clic en "Intake Documents". "Intake Documents" es donde encontrará toda la documentación que debe completar antes de su cita.